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You pay a single one-time fee per seat and own the license forever. There are no monthly or annual subscription fees required to keep using the platform. Updates and standard support are included.
No. There are no per-user fees, no usage fees, and no subscription treadmill. Optional annual support plans are clearly priced and never auto-renew without your consent.
Yes. Buy the seats you need now and add more at any time at the same one-time per-seat rate for your tier.
Each platform has its own perpetual pricing. When deployed together — especially in the unified UI — we offer bundled licensing to maximize value.
Cloud, private cloud, or on-premise. Enterprise and Custom tiers support on-premise and private cloud with multi-region data residency options.
Tailored. Every deployment is customized to your workflows, channels, industry, and goals — never a one-size-fits-all template. We map your operations before configuring a single setting.
Most teams are live within weeks, depending on scope and complexity. Simpler deployments can begin delivering insights even faster.
Absolutely. Use AI WFO alone, AI WFM alone, or both integrated. You choose the fit that works for your organization.
Website chat, IVR/phone, email, SMS, and mobile app — with cross-channel orchestration so agents maintain context as conversations move between channels.
Every interaction is scored against your quality rubric, and feedback from humans and customers feeds back into the model — continuously refining accuracy, tone, and resolution over time.
Standard support is included with every license, with SLAs that scale by tier (48hr for Starter down to 1hr for Custom). Optional annual support plans are available.
Yes. AES-256 encryption at rest, TLS 1.3 in transit, RBAC, SSO/SAML, immutable audit trails, annual penetration testing, and SOC 2 Type II readiness. BAA available for regulated industries.
You can reach us at 615-461-0768 or [email protected], or by filling out the contact form on our site. We typically respond within 2 business hours.
Our team is ready to answer any questions about the platform, pricing, or deployment.