Privacy Policy

Last Updated: January 1, 2026

Introduction

TheMadHacker LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use AI WFO, AI WFM, or our website.

Information We Collect

How We Use Your Information

• Provide, maintain, and improve the Services.
• Process your transactions and send related communications.
• Respond to your support requests and inquiries.
• Generate anonymized, aggregated insights to improve our AI models.
• Send product updates and marketing (only with your consent where required).
• Protect against unauthorized access and abuse.

Data Sharing & Disclosure

• Service providers: Trusted third parties that assist in operating the Services under strict data-processing agreements.
• Integrations: Data shared only with platforms you explicitly connect, per your configuration.
• Legal requirements: When required by law, subpoena, or to protect our rights.
• We never sell your personal data to third parties.

Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access controls, single sign-on, and regular penetration testing. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal data only as long as necessary to provide the Services and comply with legal obligations. You may request deletion of your account data at any time.

Your Rights

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Data portability — export your data in standard formats.
• Withdraw consent at any time (where processing is consent-based).
• Do not be subject to automated decision-making that produces legal effects.

Cookies

Our website may use essential cookies for functionality and optional analytics cookies. You can control cookies through your browser settings.

Children's Privacy

The Services are not directed to individuals under 16. We do not knowingly collect personal data from children under 16.

International Transfers

You may choose your data residency region (US, EU, or APAC). Where data is transferred internationally, we implement appropriate safeguards such as Standard Contractual Clauses.

CCPA & CalOPPA

California residents have additional rights, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. Contact us to exercise these rights.

GDPR

For EU residents, TheMadHacker LLC serves as data controller for data collected directly from you. We process data on lawful bases and maintain records of processing activities. A Data Processing Agreement (DPA) is available on request.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last Updated" date and, where appropriate, by email.

Contact Us

For privacy questions or requests, contact us at [email protected] or 615-461-0768.